Store Policies

Accepted Methods of Payment. Our payments are accepted through Pay Pal. They will accept most major credit cards like Visa, MasterCard, American Express, Discover and Bank Cards.

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect that your order will be shipped in 5-9 business days.

Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Terms of Sales: All sales are final. Please contact us before sending any item back. All returns will require a RMA number. If your item is defective or damaged you must contact us to get an RMA number. You may return damaged items to us within a period of 30 days after you have been assigned a RMA number. Shipping costs are non-refundable.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Manufacture Authorization Number. No packages will be accepted without a Return Manufacture Authorization Number written clearly on the package.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 7 days of package delivery to receive refunds. You must email the refund request to support@nightstarlights1.com (with "RETURN" in the subject field), at which time the return manufacture authorization number (RMA#) with return instructions will be sent to you. No packages will be accepted without a Return Manufacture Authorization Number written clearly on the package. Products being returned must have a RMA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Do not write, stick or glue anything on the product package that can damage the package. You can include a separate letter to explain your returning reason with a reference to the RMA number.

Return Policy Exception: All damaged, missing, or mistakenly shipped products must be informed with 7 days of package delivery otherwise return claims may be delayed and/or rejected. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages. This supplier does not accept exchanges or returns of non-defective items.

Please send an email to nightstarlights1@yahoo.com with the word "damaged" on the subject line and an explanation of the damage.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Manufacture Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.